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Feedback Policy

Feedback Policy: Your Voice Helps Us Improve

At Kerassentials, we believe the best information is built in partnership with the people who read it. Your questions, observations, and concerns help us find errors, clarify confusing explanations, and decide which topics deserve more attention.

This Feedback Policy explains how you can share your thoughts, what happens after you do, and how we handle the feedback we receive.

1. Why Your Feedback Matters

Health and wellness topics are complex, and no publisher gets everything right on the first try. Reader feedback helps us to:

  • Catch factual errors, outdated statements, and unclear wording
  • Understand which questions about nail, skin, foot, and hand care matter most to you
  • Improve the readability, structure, and usefulness of our articles
  • Strengthen our disclosures and compliance with applicable standards
  • Hold ourselves accountable to the principles in our Editorial Policy

Whether your message is a compliment, a criticism, or a correction, we want to hear it.

2. The Types of Feedback We Welcome

We welcome the following kinds of input:

  • Accuracy concerns. You believe a statement is incorrect, outdated, or unsupported by reliable sources.
  • Clarity suggestions. A section was confusing, too technical, or missing important context.
  • Topic requests. You would like us to cover a specific nail care concern, ingredient, or product question.
  • Disclosure or transparency concerns. You feel an affiliate relationship, claim, or limitation was not communicated clearly enough.
  • Technical issues. Broken links, display problems, or accessibility barriers.
  • General comments. Anything you want us to know about your experience on the site.

3. How to Send Us Feedback

The easiest way to reach our team is through our Contact Us page.

To help us respond effectively, please include:

  1. The page or article you are referring to (the title or URL)
  2. A clear description of your feedback, including the specific statement or section if relevant
  3. Supporting sources, if you are reporting an error (for example, a link to a government health agency or peer-reviewed study)
  4. Your preferred way to be contacted, if you would like a reply

You do not need to share personal health details to give feedback, and we ask that you avoid doing so (see Section 8).

4. What Happens After You Submit Feedback

We read every message we receive. Here is how the process works:

Step 1: Receipt and Review

Your message is reviewed by our editorial team. Where a reply is requested and appropriate, we aim to respond within a reasonable time, typically 5 business days, though response times may vary with message volume.

Step 2: Evaluation

We assess feedback based on accuracy, relevance, and the quality of supporting evidence. Concerns about factual errors receive priority.

Step 3: Action

Depending on the outcome, we may:

  • Correct or update the article
  • Add context, sources, or clarifications
  • Revise how a disclosure or claim is worded
  • Add the suggestion to our editorial planning
  • Explain respectfully why we are keeping the content as written

Step 4: Follow-Up

When a correction is made, we handle it in line with our Corrections Policy. Significant corrections may be noted on the page itself.

We cannot guarantee that every suggestion will be adopted, but we do commit to considering each one fairly.

4a. What We Cannot Do

To set clear expectations, please understand that we:

  • Cannot provide medical advice, diagnoses, or treatment recommendations. Kerassentials is an informational publisher, not a healthcare provider. For personal health questions, please consult a qualified professional.
  • Cannot handle product orders, billing, shipping, or refunds. We are not the seller of any product discussed on this site. Purchases are completed on the seller’s own website, so questions about orders, returns, or customer service should be directed to that seller.
  • Cannot guarantee a specific outcome for any suggestion or complaint.

5. Our Commitment to Independence

Feedback does not give anyone the power to buy editorial influence. We evaluate input from readers, advertisers, and other third parties by the same standard: Is it accurate, fair, and useful to our readers?

  • Sellers and manufacturers cannot demand favorable coverage or the removal of accurate, balanced information.
  • Affiliate commissions do not affect how we treat feedback or complaints.
  • Our approach to revenue and independence is explained in our Monetization Policy.

If you believe a product’s claims have been presented in a misleading way, you can also report concerns to regulators, such as the U.S. Federal Trade Commission or, for readers elsewhere, your national advertising or consumer protection authority, such as the UK Advertising Standards Authority.

6. Reader Reviews, Comments, and Testimonials

Where this site allows comments or reader-submitted experiences, the following rules apply:

  • Opinions are individual experiences. User comments reflect the personal views of the individuals who post them. They are not verified, are not endorsed by Kerassentials, and should not be treated as proof that a product works. This is consistent with the FTC’s guidance on endorsements and testimonials.
  • Moderation. We may edit or remove comments that contain misinformation about health, spam, personal attacks, hate speech, unlawful content, or undisclosed promotional material.
  • No fake reviews. We do not write, buy, or solicit fake reviews, and we do not suppress legitimate negative feedback simply because it is critical.
  • Medical claims in comments. We may remove comments that make unsupported claims about curing, treating, or preventing disease.

7. Using Technology to Handle Feedback

Our team may use digital tools, including AI-assisted software, to help organize or summarize incoming messages. Decisions about corrections, updates, and responses are always made by people. For more on how we use such tools, see our Artificial Intelligence Use Policy.

8. Privacy and Your Personal Information

When you send us feedback, you may share personal information such as your name or email address. We use this information only to review and respond to your message and to improve our site.

9. Respectful Communication

We are happy to hear criticism, and we ask that all communication be respectful. We may decline to respond to or may block messages that contain threats, harassment, abusive language, or spam. Use of this website and our communication channels is also governed by our Terms of Use.

10. Important Health Disclaimer

The content on Kerassentials is for general educational and informational purposes only and is not medical advice. Feedback exchanges with our team do not create a doctor-patient or any other professional relationship, and we cannot evaluate your individual health situation.

Nothing on this site is intended to diagnose, treat, cure, or prevent any disease. If you have a concern about your nails, skin, or overall health, speak with a licensed healthcare professional. If you believe you are experiencing a medical emergency, contact your local emergency services immediately.

11. Related Resources

To learn more about who we are and how we work, explore:

Ready to Share Your Thoughts?

Your perspective helps make Kerassentials more accurate, more useful, and more trustworthy. If you have feedback of any kind, please visit our Contact Us page. We look forward to hearing from you.

Last reviewed: November 2026

Disclosure: This website contains affiliate links. We may earn a commission from qualifying purchases at no extra cost to you. See our Monetization Policy for details.

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